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Help! I can't send email!

One thing which might be causing this trouble - we have spam protection software installed which detects your IP address when you check your email, and stores it in a cache. Then when someone goes to send email, it checks to see if that IP address has been validated.

This is for your security - only someone with your email password can send email through your smtp. (So a spammer can't masquerade as you.)

So, if you check your email, wait a little over one minute (it refreshes every 60 seconds), then try to send, you should be ok.

If this is still not working, submit a trouble ticket.

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